Yes Your Attitude Matters

Standard

Zig Ziglar said it best, “Your Attitude determines your Altitude.” That sentiment hasn’t changed, that’s right, your attitude matters.

I was listening to a podcast and the presenter said that the former 6 degrees of separation is now 3 degrees. Let that sink in for a minute. With the use of social media, apps, and shared information, a bad experience can turn into a nightmare. You’ve seen the Facebook posts, tweets and youtube videos of other’s bad experiences, rude customer service and all around poor business practices.

Don’t be one of them.Be one of the few, that receives raving reviews from customers and fans who were wowed by your service and professionalism.

Now, I know that sometimes, we have a right to have a bad attitude. Maybe a rude customer or a personal situation has hijacked your day and your thoughts. At those times, remember why you started your business, and if you’re having a bad day,  acknowledge it—but don’t bring others into it:

1. Take a deep breath before you respond

2. Use social media restraint. Type a message and reread it before you posts.

3. Get enough rest

4. Read books or listen to podcasts before you go to work to help you get in a positive frame of mind

5. Think like an athlete—if they miss shots, cause fouls or just make terrible plays, they have to get their heads back in the game quickly. Don’t waste time replaying the mistake, just start fresh.

5. Pray, yes, I still agree with MC Hammer: You’ve got to pray just to make it today!

Your attitude matters and could make a difference in someone’s life today, starting with your own.

 

What Happened to Fly Swatters?

Standard

kristyhairston.comIt seems like a silly question. But I remember fly swatters being a staple at my parents and grandparents house, especially during the summer at family dinners or picnics in the backyard. Now, it’s very rare to see a fly swatter at your home or any one else’s for that matter. I’m sure fly swatters aren’t the only thing that have mostly been forgotten from society, but it does beg the question;”what happened to fly swatters” and could this disappearance also apply to business? How?

Just consider the fact that what you’re doing/producing today, no matter how awesome, could eventually become obsolete. Are you prepared for that? Or are you working to prevent it? Here are some questions that can help you evaluate where things are now and where you are planning to go with your product/business:

1. Have you clearly defined your brand and the benefit of using your product/business?

2. With so many alternatives for your product/business, why is your product/business the best? Is that message being marketed through your various messaging?

3. Is there room for expansion with your current business/product? Do you have that planned out for the rest of the year or in the next 3 years?

4. If there are better alternatives to your product/business are you working to improve or preparing to fold?

Resources: Books to help you on the journey to answering these questions:

  • Strategic Acceleration
  • The Thank You Economy
  • Peoplework
  • The Sticking Point
  • The Commitment Engine